Terms of Service · Privacy Policy · Refund Policy · Copyright and takedown (DMCA)
Last updated November 7, 2026. Memory Reel Maker is run by Papa Bear Games LLC, an Indiana limited liability company ("we", "us").
Your draft (photos and words) stays in your own browser, on your own device. Nothing is sent to us until you click Checkout. If you start checkout but do not pay, the uploaded order is deleted after 48 hours.
Nothing is deleted while you are still watching the preview. Your download unlocks when you tell us you're happy (or by itself 14 days after delivery), and your photos, song and video are deleted 7 days after that. With the 1-year backup add-on, a copy of the video, song and AI picture (never the photos) is kept for 365 days so you can download them again. We keep the order record (email, date, price, choices) for our accounts. If you leave a review, it is kept with your order record; we show your stars, words, first name and state on our website only if you tick the box that allows it, and you can change or remove that any time from your order page.
We use service providers only to run the service: Microsoft Azure (hosting and storage), Paddle (payments and tax), an email delivery service, and AI providers that write lyrics, make songs and art (they receive your story and choices, not your payment details). They may not use your data for their own purposes or to train AI models.
The service is for people 13 and older. Customers often include photos of children; these are private, deleted quickly as above, and never used in marketing.
We do not sell your data. Marketing emails are sent only if you opt in and always have an unsubscribe link. You can ask us to delete your data at any time using the contact below; files are also deleted automatically as described.
Files are stored privately, encrypted at rest, sent only over HTTPS, and shared only through private links that expire.
Questions: support@memoryreelmaker.com.