Terms of Service

Last updated November 7, 2026. Memory Reel Maker is run by Papa Bear Games LLC, an Indiana limited liability company ("we", "us").

1. What we do

We make a video from the photos, words and music choices you give us. Some parts (song lyrics, singing, music and theme art) are made with artificial intelligence (AI). Videos are made by an automated service.

2. Who can use it

You must be 13 or older. If you are under 18, a parent or guardian must agree to these terms and make the payment. We sell only to customers in the United States.

3. Payment

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Prices are shown before you pay; sales tax is added at checkout where it applies. Nothing is made until payment is confirmed.

4. Your content

You keep ownership of your photos, words and any song you upload.
You give us permission to use them only to make, deliver and redo your video. We never use them in advertising or share them, unless you say yes in writing.
You promise you own the photos or have permission to use them, and that the people shown would be okay with being in the video.
You may upload only a song you made, or paid someone to make for you. Uploaded songs are checked automatically; a song that matches a published recording is replaced with a song made for you, at no charge.
No illegal, hateful, sexual or violent content, and no content that harms children. We may refuse or cancel an order that breaks this rule, with a refund.

5. Custom songs, lyrics and art

When you pay for a custom song or custom art, we give you all of our rights in that song, its lyrics and that art, including commercial use. We will never sell or reuse them for anyone else. Styles are shared, so other customers may get songs or art in a similar style. AI-made work may not be protected by copyright, so these rights are given by this agreement, not promised by copyright law. Options you did not pick stay ours and are deleted.

6. AI output

AI can make mistakes or odd results. You approve the lyrics and choose from song and art options before your video is made, and you get a free redo after delivery. See the Refund Policy.

7. Keeping your files

When your video is ready you first watch a preview. Your download (the video, plus any song, picture and song words you got) unlocks when you tell us you're happy, or by itself 14 days after delivery if we don't hear from you. We delete your photos, song and video 7 days after the download unlocks. Please download and keep your own copy. Your video is yours to keep forever. The optional 1-year backup keeps a copy of what you bought (the video, the song and the AI picture, not your photos) for 365 days, so you can download them again if you lose yours.

8. Takedowns

If you believe a video uses your copyrighted work or your image without permission, see Copyright and takedown.

9. Limits

The service is provided "as is". To the extent the law allows, our total responsibility for any claim about an order is limited to the amount you paid for that order, and we are not responsible for indirect losses.

10. Law

These terms are governed by the laws of the State of Indiana, USA. We may update these terms; the version you agreed to at checkout applies to your order.

Contact

Questions: support@memoryreelmaker.com.